Política de envío

Shipping Policy

Effective Date: 4/23/2023

Thank you for choosing MACX. We strive to provide you with a seamless shopping experience, including prompt and reliable shipping. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our online store.

  1. Processing Time

1.1 Order Processing Upon receiving your order, we will process it within 7 business days. Processing includes verification of payment, order confirmation, and packaging preparation.

1.2 Business Days

Business days refer to Monday through Friday, excluding public holidays.

  1. Shipping Methods and Delivery

2.1 Shipping Methods We offer various shipping methods to cater to your preferences and location. The available options will be displayed during the checkout process. Please note that the availability and estimated delivery times may vary based on your shipping address and the items in your order.

2.2 Delivery Times are estimated and depend on the shipping method chosen and the destination. Once your order is shipped, the estimated delivery times are as follows:

  • Standard Shipping: 3 to 7 business days
  • Expedited Shipping: 2 to 4 business days
  • International Shipping: 5 to 14 business days

Please note that these are general estimates and may be subject to unexpected delays due to factors beyond our control, such as weather conditions, customs clearance, or carrier disruptions.

2.3 Tracking For orders shipped with tracking services, we will provide you with a tracking number. You can track your shipment's progress by entering the tracking number on the carrier's website.

  1. Shipping Rates

3.1 Domestic Shipping For orders within the United States, shipping rates are calculated based on the weight, dimensions, and destination of the package. The applicable shipping charges will be displayed during the checkout process.

3.2 International Shipping For international orders, shipping rates are determined by the destination country, weight, dimensions, and customs regulations. The applicable shipping charges and any additional customs duties or taxes will be displayed during the checkout process. Please note that the recipient is responsible for any customs fees or import duties imposed by the destination country.

  1. Order Tracking and Communication

4.1 Order Updates Once your order is successfully placed, we will provide you with an order confirmation and updates via the email address you provided during checkout. These updates will include information regarding order processing, shipment tracking (if available), and delivery status.

4.2 Communication If you have any questions or concerns regarding your order, shipment, or delivery, please contact our customer support team at [insert contact details]. We are here to assist you and provide timely assistance.

  1. Address Accuracy

It is essential to provide accurate and complete shipping information during the checkout process. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

  1. Order Modifications and Cancellations

If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that once an order has been processed and shipped, modifications or cancellations may not be possible.

  1. Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability.

  1. Change of Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website. Please review this policy periodically for any changes.

If you have any further questions or concerns about our Shipping Policy, please contact our customer support team.

Thank you for choosing Mid Air CX